Returns Policy

We hope you are delighted with your purchase. If for any reason you wish to return an item for a refund or exchange please read through our returns policy below.

Let us know if you are planning to return your purchase within 7 days of receipt via email to enquiries@fineantiquejewellery.co.uk. 

Kindly return the item to us within 14 days of receipt via a secure and insured postal service. We also recommend using a tracking service to ensure that it gets back to us safely. We cannot issue a refund for an uninsured returned item if it is lost or damaged during delivery. 

It is the buyer’s responsibility to pay for any postage costs.

Please note that we cannot accept a return on any item that has been converted, re-sized, or personalised by ourselves or by any third party. The item must be returned unworn and undamaged, and in the original packaging. 

If you believe that your item may have been damaged in transit, please email enquiries@fineantiquejewellery.co.uk within 24 hours of receipt and provide photographic evidence of the damage along with a description. We will then raise a claim from the insurance.

If you have any concerns or queries regarding the return of an item please do not hesitate to get in touch.